Rates and Policies - Retro Pro Audio

Repair Rates and Policies

Standard hourly rate of $150 per hour, billed in 15 minute increments with a minimum one hour per unit being serviced. The standard rate and one-hour minimum fee covers both initial diagnostic and repair time.
For projects that require additional work required beyond the one-hour minimum, estimates will discussed with the customer before proceeding. We will communicate with you throughout the process via text, email or phone.
If we don’t think the repair is worth pursuing (ex. repair costs outweigh the value of the unit) we will let you know.
Due to the nature of vintage synthesizer repair and restoration, it is not possible to provide an exact invoice amount before the repair or restoration is complete. Many unknowns can be encountered in the diagnosis and repair process therefore we will not be able to provide an exact cost of your project until it is complete.
All service work is guaranteed for 90 days after completion of services.

Full Service and tune up includes:

Disassemble, clean Roland Juno-106 interior and front panel
Remove and replace all (6) Roland Juno-106 voice chips with new replacements
Test, clean sliders and switches
Service power supply as needed
Fix “scratchy” volume knob
Replace 2 prong power connector with 3 prong IEC
Full factory calibration and burn in
Will load factory patch set and/or backup/restore existing patch set
Please note: Any additional repair work beyond the items listed above will be reviewed with the customer and once approved, repaired at the standard bench rate of $150/hr. This includes but is not limited to:
Bender issues
Keybed service (broken keys, non-functional keys, keybed cleaning and maintenance)
Noisy chorus (and chorus IC replacement
Button replacement
LED failure/replacement

Arrangements for shipping need to be approved in writing by RPA before items can be sent to RPA.
UPS Ground Shipping is recommended.
Shipping fees and shipping insurance fees for Items sent by the customer to RPA and return of the item to the customer are the responsibility of the customer.
Shipping Insurance is required for the replacement cost of the item.
Warranty repair shipping costs will be covered by the customer.
Please plan to use a sturdy shipping container that can be reused for return shipment. If a replacement shipping container is needed due to initial shipping damage, this cost will be covered by the customer.
On receipt of the customer items by RPA, photos will be taken of the items as well as confirmation of the unit serial numbers to document the condition of the items upon receipt and logging the specific units to customer ownership (we often have multiple customer items of the same model at a given time).
Customer Items will also be tested upon receipt to document their current state including any identified issues and faults.

Packing your items in a box within a box is the best method
Use sufficient packing material (bubble wrap, packing peanuts, foam)
Avoid having any voids in the box to prevent the item from shifting around in the box and degrading the packing material.